Antonio Rocha
xxx N. xxxx Avenue
La Puente, CA 91744
(626)xxx-xxxx
antwan84@excite.com
OBJECTIVE
Seeking an entry level management position.
SKILLS PROFILE
•Three years successful management experience
•Seven years experience in retail and customer service
•Strong communication, organizational and, customer service skills
•Skilled at planning, organizing and multi-tasking, Ten Key proficient
•Experienced in employee training, discipline and motivation
•Ordering store merchandise
•Build and cultivate strong relationships with staff, clients and vendors
EMPLOYMENT
Rite Aid (Store #5593, 5610, 5577, 5612)
2001-2008
Shift Supervisor, January 2006- July 2008
•Fulfill supervisory responsibilities and other duties of store management in the absence of store manager.
•Direct supervision of 4-15 employees.
•Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
•Merchandise plan-o-grams within seasonal departments, end caps, displays and basic inline departments according to store management direction and corporate standards.
•Control inventory by performing proper receiving and stocking standards including accurate cycle counting, and processing merchandise transfers according to procedures.
•Accountable for store cash and all other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank.
•Verify vendor invoice information is accurate and enter them into the accounts payable system.
•Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors.
EDUCATION
Rio Hondo College, Whittier, CA
2006-2008
Major: Business Administration
Associate of Science, Business Management and Supervision August 2008
Courses included business math, marketing, communications, and human relations.
REFERENCES: Available upon request.
